VetsAI provides AI-generated clinical support tools for use by licensed veterinary professionals only. All outputs — including differential diagnoses, drug dosage guidance, and SOAP note drafts — are generated to assist qualified veterinarians and must be reviewed, verified, and approved by a licensed veterinarian before clinical use. VetsAI is not a substitute for professional veterinary judgment, examination, or diagnosis. VetsAI Technologies accepts no liability for clinical decisions made on the basis of AI-generated content.
VetsAI Technologies is a veterinary clinic management platform built for veterinary professionals across Africa and worldwide. We are registered in Accra, Ghana. Contact us at privacy@vetsai.vet.
This Privacy Policy explains how VetsAI Technologies ("VetsAI", "we", "our", "us") collects, uses, stores, and protects your personal data when you use our platform at vetsai.vet and related services. By using VetsAI, you agree to the practices described in this policy.
We are committed to protecting your privacy and complying with applicable data protection laws including the Ghana Data Protection Act 2012 (Act 843), the EU General Data Protection Regulation (GDPR) where applicable, and other relevant privacy legislation across Africa.
We collect the following categories of data:
We do not sell your personal data to third parties. We do not use your clinical data to train AI models without explicit consent.
For users in the European Economic Area, we process your data under the following legal bases:
VetsAI Technologies is committed to complying with the Ghana Data Protection Act 2012 (Act 843). As a data controller registered in Ghana, we:
We share your data only with trusted service providers necessary to operate VetsAI:
All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
Patient records and clinical data entered into VetsAI are confidential. Access is restricted to authenticated users within your clinic. We implement row-level security ensuring each clinic can only access its own data. Clinical data is never shared with third parties except as required by law.
VetsAI AI outputs are generated using anonymised symptom and species data. We do not store identifiable patient data in AI model training pipelines.
VetsAI uses the following types of cookies:
We do not use advertising, remarketing, or third-party tracking cookies. You can manage cookie preferences in your browser settings.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@vetsai.vet. We will respond within 30 days.
We implement industry-standard security measures including:
VetsAI is intended for use by licensed veterinary professionals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, contact us at privacy@vetsai.vet.
VetsAI operates globally. Your data may be processed in countries outside your home country, including the EU (Supabase), USA (Vercel, OpenAI), and Nigeria (Paystack). We ensure adequate safeguards are in place for all international transfers, including Standard Contractual Clauses where required.
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use of VetsAI after changes constitutes acceptance of the updated policy.
For privacy-related questions, data requests, or to report a concern:
If you are in the EU and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.